Privacy Policy

Effective Date: 08/10/2025

Luxe Wellness (“we,” “our,” or “us”) is committed to protecting the privacy and security of our patients’ personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including when we communicate with you via SMS (text message).

1. Information We Collect

We may collect the following types of information:

  • Personal Identifiers: Name, address, phone number, email, date of birth.

  • Health Information: Medical history, diagnoses, treatments, and other health-related details necessary for your care.

  • Communication Preferences: Your consent to receive SMS/text messages and your opt-out choices.

  • Usage Data: Information about your interactions with our website, patient portal, or digital communications.

2. How We Use Your Information

We use your information to:

  • Provide healthcare services and manage your treatment.

  • Communicate with you regarding appointments, care instructions, test results, and health updates.

  • Send appointment reminders, confirmations, or relevant health tips via SMS if you have opted in.

  • Process billing and insurance claims.

  • Comply with legal, regulatory, and safety obligations.

3. SMS/Text Messaging

  • Consent Required: We will only send SMS/text messages if you have given prior express consent.

  • Message Types: Messages may include appointment reminders, scheduling updates, treatment follow-ups, and important health notices.

  • Message Frequency: Message frequency may vary depending on your treatment and communication preferences.

  • Opt-Out: You can opt out at any time by replying “STOP” to any message.

  • Message & Data Rates: Standard carrier rates may apply.

  • Security Notice: While we take precautions to protect your information, SMS is not a fully secure communication method. Please do not reply with sensitive personal or medical information.

4. How We Protect Your Information

We implement technical, administrative, and physical safeguards to protect your personal and health information, including:

  • Secure electronic health record systems.

  • Encrypted data storage and transmission where applicable.

  • Access controls limiting who can view your information.

  • Employee training on patient privacy and data protection.

5. Sharing of Information

We will not sell or rent your personal information. We may share your information:

  • With healthcare providers involved in your treatment.

  • With your insurance company for billing and coverage purposes.

  • With service providers who assist us in delivering SMS communications, provided they agree to safeguard your information.

  • As required by law, court order, or public health authorities.

6. Your Rights

You have the right to:

  • Access your personal health information.

  • Request corrections to your records.

  • Withdraw consent for SMS communications at any time.

  • Request a copy of this Privacy Policy.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and the “Effective Date” will be updated.

8. Contact Us

If you have questions about this Privacy Policy or your privacy rights, contact us at:

Luxe Wellness

1865 E River Rd Ste 121

Tucson, AZ 85718

Phone: 520-955-LUXE (5893)

Email: hello@luxewellnessaz.com